Below follows the response I received:
Hi [my name] and thanks for taking the time to e-mail Paddy Power.
We are fully committed to our current UK television advertising campaign “We Hear You” which includes the 30 second commercial “Lady’s (sic) Day”.
“Lady’s Day” was preapproved by British television advertising watchdog Clearcast who took the view that the humour, while not to everyone’s taste, fell short of causing offence.
Paddy Power welcomes feedback and would like to thank all those who took the time to share their views. We would like to apologise to those who took offence.
This evening I visited the ASA website to make a complaint and was greeted by the following splash-screen on their online complaints page:
Making a complaint about Paddy Power?I have made my complaint to them so that it might be added to the weight of numbers that they have already received. The description of my complaint was this:
The ASA has received a significant volume of complaints about an ad for Paddy Power plc. The ad, which alludes to Ladies’ Day Festival at Cheltenham Racecourse, features crowd scenes and close-up frames at a racecourse. Viewers are invited to guess the gender of the individuals depicted in the ad. Members of the public have objected that the ad is irresponsible and offensive, because they consider that it is transphobic and derogatory towards transgendered people and women
If you have seen the ad on Paddy Power’s YouTube channel or on their facebook page or Twitter account, your complaint is outside our remit and you should not submit it to us. This is because Paddy Power is an Irish company and editorial decisions for the contents of these sites reside in the Republic of Ireland. Marketing originating outside the United Kingdom is considered to be foreign media and excluded from our Code. There is, however, an equivalent organisation to the ASA in Ireland called the Advertising Standards Authority for Ireland (ASAI). Complaints about Paddy Power’s social media sites mentioned above should be directed to the ASAI. Similarly, complaints about Paddy Power’s website should be directed to the ASAI.
We have, however, launched a formal investigation into the TV ad. We don’t need to receive any further complaints about the TV ad and if you do submit a complaint, we won’t respond directly. Complaints that are lodged, however, will provide us with an opportunity to continue to monitor public response to this ad. Our findings will be published in due course and you will be able to read the decision in full on our adjudications page.
The Paddy Power advert "Ladies Day", about which you are already well aware, aims to shame transwomen and is derogatory to women. The advert suggests that transwomen should be sought out and openly identified as men, normalising bullying and harassment of transgendered people. I also found its dehumanising portrayal of women offensive, with the advert comparing women to mares. At one point, the narrator also seems to imply that a woman pictured is a "dog", known as a pejorative term for an unattractive woman.It's clear that many people have already complained and it is still worth adding your voice to those that have been heard. I will also be complaining to the ASAI as suggested on the ASA website.
I'll be keeping my eye on the story and will update as further information becomes available.